Reverting to Maverick or Yosemite is possible but beyond my capabilities. Hello from Mexico! Any suggestions as to what my friend should do? I thank you in advance! This according to Bob Brannon, another commenter. Why not provide guests with a phone with the magicJack connected directly to your router? The new Mac OS will be released today September 30th, For the past 2 to 3 weeks my phone does not allow incoming calls. What I did was deleted the app and re-upload it it hoping that it would fix the situation.
But it only made it worse. This is my only means to contact my family in the states. Is there some type of upgrade going on? How can I fix this as soon as possible? I need your help desperately. A couple ideas: 1. Have you tried using your magicJack from your laptop at home?
If it works either way, the problem may be either with your router. It comes across as more likely a setting on your router. There may be problems with your STUN settings. This is a setting only chat support can check. Message states that the installer has an error. Stephen, thanks for this update.
When i try to reactivate my magicjack Go i get an error when processing my payment. Gook luck! Maybe you should pause everyone charges until your stuff works. Thank You. I too am a magicJack customer. My site is free! May harmony find you. Our Mac update has rendered the regular MJ useless.
I think that some compensation is in order. I hope this can be rectified before year end!! My phone number is -. Log in at my. Put the delay at 30 seconds. I have the MJ device connected directly to the power and also have the MJ app in my cell, Since 4 month ago the calls start to drop after 3 or 4 min of conversation either from my cell or for the phone.
I contacted MJ a few times chat but nobody put attention. I think it must be a problem with thee account because the app and the device have no connection. Please let me know if someone knows about a simmilar problem and haw to fix it. I had this problem too. I saw other El Capitan users asking for a fix. On Sunday, I saw that Magicjack had replied to one requesting his email so they could send him an update file. So, I also contacted them and they sent me a link to a dmg file and a Word doc on the update procedure.
My MagicJack Go was working fine with my new netgear router for about two weeks. Suddenly no dial tone. Phone rings one time and stops, dial tone for 4 seconds then silence. I changed all the phone line, ethernet cables, no change. I believe its the usb module. I hope not but if it is what can I do? I downloaded the upgrade here and still no change. Try connecting via USB through your computer. Does it work then?
If you get the same problem with all of these attempts, the problem is likely with your magicJack device.
You may need to replace it. You may be able to get a free replacement if you bought it locally. Just follow the online prompts when you activate and register the new device to transfer your existing broken device to the new one.
If the problem goes away with alternate methods of connecting the problem may be with the wall socket, your uninterrupted power supply, your surge protector or your router. Any suggestions on fixing a dropped call issue? Ever since we bought one of these a few years ago, it drops calls just a few minutes after answering. And their so called customer service is completely worthless. There are a lot of reasons why this can happen.
You may have a spotty connection. You may have wiring in your walls that cause your magicJack to freak out. What can I do? You can buy the app separately, but you have to download it from either Google Play or the Apple Store.
It makes me wonder how many magicJacks get returned for this very reason. What gives nopw, what changed? Your email address will not be published. Skip to content Please note that these downloads are directly linked to magicJack, Google Play and the iTunes apps store.
Join the Conversation. Como hago para instlr MJ enmi celualr? How can I install MJ in my celphone? I like a lot , excellent. Regards Silva. Mark — Excellent. Ensure that the magicJack application is active in the startup section of the computer by performing the following:. If you still experience problems, please chat with one of our agents. If magicJack does not automatically start when plugged in to a USB port, please plug the device into your router instead.
If you still experience issues, we recommend contacting Apple Customer Care for additional support. Customer Care Menu. Technical Support. Installation Error — Manual Software Download. Try these steps to resolve the issue: Please try a different USB port Click here and download this upgrade to your desktop.
Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. If you have any, please uninstall them. Unplug your magicJack, wait 15 seconds, and plug it back in Go to My Computer and locate the magicJack drive, right click that drive then click format and click start.
Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicJack upgrade again. What do the lights on my magicJack mean? Should they be flashing? If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source power outlet or computer. More CCleaner 5. CCleaner is a freeware system optimization, privacy and cleaning tool.
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If you do not see a blue light, this is an indication that it is not receiving power. Check the connection between your magicJack and the power source power outlet or computer. If the yellow light is solid or off, you may have a connection problem between the magicJack and your router. A blinking red and a blinking yellow light next to the Ethernet port — confirms a proper internet connection.
If these lights are solid or off you may have a connection problem between the magicJack and your router. Original magicJack A solid blue light means properly receiving power. If you do not see a blue light, your device it is not receiving power.
Please check the connection between your magicJack and your computer. How do I upgrade the firmware on my magicJack?
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